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Commitment to
customer satisfaction |
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Customer Focus
Understanding customer needs . . .
We, at TerraVision, always work on getting a better view of the needs of our customers and aligning our organization to respond
to these needs. We start by Listening to our
customers, Understanding their needs and goals, and then
Making it happen.
The objective during the whole Web development process is to ensure that the voice of the customer is properly captured and heard throughout our organization, so that business operations, people and supporting processes work together to deliver tangible value.
Customer focus approach results in:
Improved customer service
Strengthened customer loyalty and retention
Increased employee commitment
It results in >> A sharper competitive edge
How we make it happen
At each stage and phase of our total customer relation, we give
added value care to our customers and prospects. This is highlighted in the following customer services:
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Free consultancy and assessment session |
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Demo solution and presentation before client commitment |
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24 hours / 7 days customer support without additional charges |
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Customer training on technical and Web administration processes |
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Free
seminars to ensure customer awareness about new technologies and solutions |
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Account management
that tracks all the Web development stages and details of the client’s project |
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Our commitment to implement ISO 9001 in our company operations, development processes, and throughout our customer relations procedures. |
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Doing business in the fast
paced new economy
requires a solid commitment
to customer satisfaction.
Regardless of the location
or Web application, the
challenge is delivering to the
customer the right skills,
with the right services, at the
right time.
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Copyright © 2001-2002, TerraVision s.a.l. All Rights Reserved.
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